All orders/products which are personalised/customised cannot be returned or cancelled.

Other non-personalised orders once placed can be cancelled by emailing us prior to dispatch or within 2 days whichever is earlier. There could be cancellation charges levied on case-to-case basis. Aulive may refund or replace only in case of faulty and damaged product subject to the packaging and casing being returned in good condition. Faulty or damaged product must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to

In case you receive an incorrect product which you haven’t ordered, it should be returned to Aulive in its original packing. After investigating the case, correct product will be dispatched. Rights reserved with NYP Ventures Pvt. Ltd.

For any other queries, please mail us at